Cancellation and Subscription Policy

Effective date: September 18, 2026

One-month minimum

Monthly service plans begin with a one-month minimum engagement. Each billing period is paid in advance.

Automatic monthly renewal

After the first month, the plan automatically renews each month at the agreed price until canceled. Applicable taxes and separately approved additional work may be charged as described at checkout or in the written agreement.

Cancel anytime before renewal

You may cancel at any time before the next renewal date by contacting sean@assistoperators.com. Cancellation stops future renewals. Service continues through the end of the paid billing period.

No refunds after billing

Payments are non-refundable once a billing period has started. We want every client to receive meaningful value. If you feel the agreed value has not been delivered, contact us directly. We will review the situation, address the issue, and work in good faith to make it right. This commitment does not automatically create a right to a cash refund.

Unused hours

Unused dedicated hours do not roll over to a future billing period and do not have cash value. We plan priorities together and monitor usage so the available time can be used where it matters most.

Additional work and overages

There are no surprise overage charges. When the available time is close to being used, we will discuss whether to pause, reprioritize, approve an additional block of work, or move to a better-fit plan. Additional work is performed and billed only with approval.

Quarterly, annual, and prepaid arrangements

Quarterly, annual, or other prepaid arrangements may be offered at a different effective monthly rate. Any cancellation, credit, or refund terms for a prepaid arrangement will be discussed and confirmed in writing before purchase.

Plan changes

Plan changes take effect on the date agreed in writing. If a change affects the current billing period, any prorated charge or credit will be disclosed before the change is processed.

Contact

For cancellation or subscription questions, contact sean@assistoperators.com.